1. Refund Eligibility:
Subscription Cancellation: Full refund if canceled within 7 days of first subscription or renewal. 50% refund if canceled within 15 days. Duplicate Payment: Full refund if charged multiple times for the same subscription. Or value added to another service. Service Downtime: You can apply for a partial refund if the platform is down for more than 48 hours.
2. Cases where refunds are not applicable:
After 15 days of first purchase or renewal. In case of violation of terms of service or policies. Promotional offers, trial periods, or discounted subscriptions. Custom setup fees or specialized services. If the service is down due to natural disasters.
3. Refund Process:
Application Process: Email: support@bikalpait.com at this address. Provide your payment order number, Invoice number and problem description. Information Verification: Our team will review the application and assess eligibility. Refund Payment: Approved refunds will be sent within 15 working days.
4. Refund Process Method:
Refunds are applicable through the following methods:
Bank Transfer Mobile Banking (BKash)
Note: Bank or mobile banking fees will be borne by the buyer in case of refund.
5. Exceptions:
Bikalpa IT reserves the right to cancel refunds in the following cases:
Misuse of the platform. Violation of terms of service. Fraudulent activities. Violation of laws of the Government of Bangladesh.
6. Right to Update Refund Policy:
Bikalpa IT Limited reserves the right to change or update this policy at any time. Changes will be communicated via the website or email.
7. Contact Information
If you have any questions regarding your information or this Privacy Policy, please contact us at:
Email: support@bikalpait.com
Website: https://bikalpait.com
Phone: +8801822503333